Contact Information Section
1. Contact Information Section
Get in Touch
AURA MK Productions: Modern Strategy. Creative Results. Have a project in mind or need to discuss your brand’s growth? Our team is ready to transform your vision into reality.
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Official Email: info@auramkproductions.com
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Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)
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Response Time: We aim to respond to all inquiries within 24 business hours.
2. Detailed Digital Delivery & Service Policy
Digital Delivery & Service Standards
At AURA MK Productions, we are committed to delivering high-impact creative assets with precision and punctuality. To ensure a seamless partnership, our delivery process is governed by the following standards:
I. Delivery Timelines & Turnaround
We value your time. Our standard production cycles are designed to ensure quality without compromising speed:
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Brand Identity & Graphic Design: Initial concepts are delivered within 3–5 business days.
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Multimedia & Video Production: Due to the complexity of high-end editing, turnaround times typically range from 7–14 business days.
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Marketing Strategy Reports: Data-driven audits and strategic roadmaps are provided within 5 business days of receiving all necessary business data.
II. Delivery Method & Formats
All final assets are delivered digitally via secure, high-speed transfer methods (such as Google Drive, WeTransfer, or a dedicated Client Portal).
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Standard Formats: Visual assets are provided in high-resolution (300 DPI) formats including PNG, JPG, PDF, and Vector (AI/EPS) where applicable.
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Video Formats: Final renders are delivered in 4K or 1080p MP4/MOV formats, optimized for web and social media.
III. Project Communication & Support
Clear communication is the backbone of our success. For any questions regarding the status of your project, technical issues with file downloads, or requests for "Rush Delivery" services, please contact our administrative team directly at:
Official Support Email: info@auramkproductions.com
IV. Acceptance of Deliverables
Upon delivery, the client has 48 business hours to review the assets and request adjustments under our Revision Policy. If no feedback is received within this window, the project will be marked as successfully completed and closed.
